AFFINITY HEALTH BOTSWANA LEGAL
Important legal notices
DISCLOSURE AND OTHER LEGAL REQUIREMENTS
Affinity Health Botswana is committed both under legislation and in terms of our own ethical code, to provide you, our client, with all the information that you need to ensure that you are in possession of all relevant facts about the various parties supplying you with your insurance product.
Disclosure Notice
CONFLICT OF INTEREST
We are pleased to report that there are no Conflicts of Interest or potential Conflicts of Interest identified within our organisation. A copy of our Conflict of Interest management policy is available on our website.
WARNING
- Do not sign any blank or partially completed application form.
- Complete all forms in ink.
- Keep all documents handed to you.
- Make notes as to what is said to you.
- Ask for a letter of representation from your advisor.
- Do not be pressurised into buying the product.
PARTICULARS OF NBFRIA
All complaints to the NBFRIA can be lodged via the website, www.nbfria.org.bw buy going on the ‘Complaint Lodging Tab’ or calling 3102595 for further assistance.
A full written statement of events relating to the complaint must be addressed to:
- The Chief Executive Officer
- Non-Bank Financial Institutions Regulatory Authority, P/Bag 00314, Gaborone
Tel: (+267) 310 2595/368 6100 Fax: (+267) 310 2376/310 2353
HOW TO LODGE A COMPLAINT
Should you have any complaint about your policy or the service that you have received, please contact Affinity Health Botswana.
To lodge a complaint:
Please contact our complaints facilitator on complaints@affinityhealth.co.bw . All complaints must be reduced to writing and any of our representatives will be able to provide you with a copy of our complaints policy, on request.
If the complaint is not dealt with satisfactorily, please contact the appropriate Non-Bank Financial Institutions Regulatory Authority.
A message from the CEO
Affinity Health Botswana is revolutionising the health benefits market through innovative and customisable healthcare products.
Affinity HeaIth Botswana is a subsidiary of Affinity Enterprises Financial Services (South Africa) (Pty) Ltd.
I continue to strive for affordable and efficient healthcare for individuals that are in need and I strongly believe Affinity Health Bostwana is the answer as we ensure that our clients are the highest priority.
Murray Hewlett
CEO